Shop FAQ

Frequently Asked Questions

01.How long will my order take?

Upon receipt of your payment, your package is delivered after 2 to 3 weeks.

02. How will my package be shipped

We ship exclusively via DHL. Once your order has been placed, you will receive an email from DHL with the Tracking number for tracking

03. What costs do I have to pay regarding Expect shipping?

Within Germany, Belgium and We offer free shipping to Kosovo at.
Germany: free of charge
Belgium: free of charge
Kosovo: free of charge
EU countries: € 9.99
Non-EU countries: 19.99 €
For non-EU countries, please note that a possible customs clearance is offset and you can pick it up at customs have to.

04. Is there a right of withdrawal?

Yes, our products can be delivered within 2 to 3 weeks and be returned to us upon receipt. You can do this on our website a Return label can be requested. It should be noted that the products are new, must be unused and unwashed. Even the labels should not be removed and the original packaging should not be damaged will. Used, personalized, washed andWe can accept improperly packaged products unfortunately do not resell and send this returned at buyer’s expense. If this is still sent back to us we will create a voucher for the Value of the goods and send this by email.